Here's what you need to know...
Day Spa Etiquette....
(Reprinted
from SpaFinder.com)
Most people's first spa experience is at a day spa. Whether you spend
an hour or a whole day, the tips below will help you get the most out
of your time.
Booking spa appointments - At day spas, peak hours are often late afternoons and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you will be attending the spa with a gift certificate, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use.
Therapists - Many day spas have both male and female therapists on staff. If you have a preference, don't hesitate to let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.
Punctuality - Arrive on time or early. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the day spa's relaxation or waiting rooms.
Arrival - If this is your first day spa visit, let the receptionist know when you arrive. They are very accustomed to first-time guests and usually provide a more detailed reception. Some spas ask you to complete a questionnaire on your first visit to provide them with medical and contact information. This is another reason to arrive early.
Exploring the facility - On arrival at the day spa, ask for a tour prior to your treatment. The tour will acquaint you with your surroundings.
Cancellations - If you must cancel an appointment at a day spa, give the spa as much advance notice as possible. Approximately 24 hours' notice is minimum to cancel a single service, and 48 hours or more is usually required for a package of services. This gives the day spa enough time to fill the slot. The spa needs to pay its therapists even if a client doesn't show up. Most day spas have cancellation policies that require either partial payment or full payment if not enough advance notice was given.
Attire - Most people come to a day spa in very casual attire-something they can easily slip off and put away in small lockers. If modesty is an issue, call the spa in advance to find out its policies and suggestions. Some treatments can be done while you're fully clothed, but others (such as hydrotherapy) are best received in the nude. Facilities such as the sauna and the whirlpool may be enjoyed either in a bathing suit or au natural. There are always towels and usually robes and slippers provided in day spas that have bathing facilities.
Jewelry - If possible, leave your jewelry at home as you will not need it for your day spa visit. If however, you have brought valuables, make certain that they are securely locked in your locker or in a safety deposit box. If you choose instead to take them with you to your treatment, be mindful of not leaving them behind. Day spas have found many valuables in robe pockets and frantic searches are stress producing for all involved. Best to let all the sparkle come from you!
Communicating your preferences - All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn't helpful, ask to speak to a supervisor.
Medical conditions - If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns. Tell the technician if you're wearing contact lenses before you have a facial.
Nudity issues - It is never required that you are unclothed in front of anyone in a day spa. There are usually places where a person can change (even if it is in a bathroom stall). Towels and robes are generally provided and can keep you continually covered. Therapists are generally well trained in the "art of draping" which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you feel more comfortable, it is also possible for you to wear a swimsuit during your treatment and in Jacuzzi or saunas-though most people prefer to wear nothing under their robes.
Shaving - If you must shave, do so at least two hours before your scheduled appointment, particularly if you're a man receiving a facial or a woman receiving any kind of scheduled bodywork.
Sun and spa going - Try to avoid the sun on the day of treatment and, in some cases, the day after.
Eating and drinking - Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if heat therapies are part of your day spa experience.
Gratuities - In many day spas, gratuities are not included in the price of the service but gladly accepted-and expected. At some spas, the gratuity is included so it is always wise to ask when you call or when you arrive. Between 15 and 20 percent for each person who gave you a service is customary, but you may of course leave more or less, depending on the quality of the service. It's easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. Often, the day spa has small tipping envelopes at its front desk on which you write your name and the name of the person who gave you the service.
Cell phones - Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it's best to leave cell phones and pagers at home or turn them off before entering the day spa.
Children - Many day spas have age restrictions. Children are generally not allowed so that the day spa ambiance remains as relaxing as possible. Teens may be accommodated for certain services or at certain times.
Socializing - When in the relaxation room and elsewhere in the day spa, be mindful of others. Keep conversations at a low volume.
SPA
POLICIES
Please schedule your appointments with care and be sure to give 24 hours notice on all cancellations or service changes. We greatly appreciate your understanding and cooperation!
Booking Appointments - advanced appointment scheduling is advised. A credit card will be taken at time of appointment scheduling to ensure your appointment. For enhanced comfort and relaxation, we suggest that you arrive at least 30 minutes before your scheduled treatment. This will allow time to experience the uniqueness of the Spa.
We will require a credit card deposit to guarantee all appointments for services and packages. This type of policy is standard in the spa industry for both day spas and destination spas. In the event of a cancellation of less than 24 hours or "no-show" for any or all services, the credit card on file will be charged 50% of the service/package price. For group bookings, one credit card number may be given to secure the appointments but will be charged for any cancellations or no-shows within the group.
Late Arrivals - If you are late for your appointment, your treatment will be reduced in order to finish on time for the next scheduled client. The full fee for your service will be charged.
Considerations - The spa is a place of tranquility, therefore relax and respect other guests by refraining from bringing cell phones and beepers to the spa. Also, please leave children behind and speak softly so that you can thoroughly enjoy your moment of solitude and relaxation. Thank you.
Payment Method
- We accept all major credit cards as well as debit cards that have the
Visa or Mastercard symbol. At this time, we DO NOT accept Personal Checks.
Herbana Natural Concepts Day Spa -- 16933 El Camino Real Houston, TX 77058 -- phone: 281-461-8532
Day Spa for -- Clear Lake League City Glaveston Houston Friendswood Pearland Texas 77058 77598
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_____________________
Location &
Information
16933
El Camino Real
Houston, TX 77058
ph: 281.461.8532
Hours: 10-6 Mon-Sat
Special -- Wellness Wednesdays 25% off services!
(Open late -- until 8pm on Wednesdays! )
Herbana Natural Concepts
Day Spa -- 16933 El Camino Real Houston, Texas 77058
Copyright 2006 Herbana Concepts, LLC
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